Creative Leader. Artist. Curious Human.
Designing experiences, creating art, and finding inspiration in the world around me.
There are those leaders that leave a lasting impression and help to shape your future path — Susan is one of those leaders.
Susan provides the guidance and freedom to allow her team to leverage their unique skillsets. Her dynamic management style, incredible intelligence, and warm personality make Susan one of the best bosses I have ever had
- Quinton Prince,
Product Research
Meet Susan
I’m a product and design leader, strategist, and lifelong maker who loves turning complex problems into clear, meaningful experiences.
For more than 20 years, I’ve worked at the intersection of product, design, research, and technology - building teams, shaping strategy, and helping organizations better understand the people they serve.
At the heart of how I work is a simple idea: observe deeply, think creatively, and create with purpose. Whether I’m shaping product strategy, developing leaders, experimenting with AI, or creating behind a camera, that mindset is what connects the work.
Product, Design & Experience Leadership
I help teams turn complex customer and business problems into clear product direction, stronger experiences, and measurable outcomes.
My work sits at the intersection of product strategy, experience design, research, technology, and organizational leadership - connecting what customers need, what the business needs to achieve, and what teams can build.
01
Product Strategy & Transformation
Connecting customer needs, business priorities, and product strategy to create clear direction—and helping organizations turn that direction into meaningful change.
04
Teams, Culture &
Ways of Working
Building empowered teams, developing leaders, and creating practical ways of working that strengthen collaboration, accountability, and decision-making.
02
Customer &
User Insight
Bringing research, behavioral data, product analytics, and customer feedback together to uncover opportunities and guide better product decisions.
05
AI & Emerging
Experiences
Exploring how AI and emerging technology can improve products, experiences, and the way teams work—grounded in real customer and business problems.
03
Cross-Functional
Leadership
Creating alignment across product, design, engineering, research, and business teams so complex problems become shared, actionable, and achievable.
Creativity doesn’t stop at product work.
Photography and art give me another way to observe, experiment, and tell stories. I’m drawn to quiet moments, unexpected details, color, movement, and the beauty found in everyday places.
Much like my work in product and design, it begins with curiosity—looking closely, seeing possibilities, and creating something with purpose.
