Susan Ripley
Product Design Leader

Embracing the small, magical moments in everyday work fosters creativity, collaboration, and meaningful innovation.

Empowering teams through collaboration and involvement fosters deeper ownership, sparks innovation, and leads to more impactful solutions.

Cognitive and Emotional Empathy: The Key to Better Leadership and Design

Empathy-driven design is the foundation of user-centered innovation, fostering impactful solutions and meaningful experiences.

Pruning, as explained in Henry Cloud’s Necessary Endings, is a vital leadership strategy that involves making tough decisions

AI empowers fast, high-quality, and innovative results, but its true potential is unlocked when guided by experienced, creative minds

Combining the VUCA framework with the Stacey Matrix helps navigate complexity by fostering adaptability, creativity, and resilience.

The culture a leader tolerates shapes the organization, and by addressing poor behavior, leaders foster trust, innovation, and stronger team

Product teams that embrace a leadership mindset are more innovative, adaptable, and resilient.

Building an inclusive culture empowers diverse perspectives and drives organizational success.

Marty Cagan's model emphasizes the power of empowered teams, collaboration, and respect to create innovative, user-centric products.

Prioritize features based on their impact on user satisfaction, making it a valuable tool for enhancing UX and increasing NPS

Balancing the use of AI with human insight, UXers can harness the best of both, designing faster and smarter while keeping user focus

In my experience, respect is not just a fundamental human need; it is the cornerstone of how we can make the world a better place

the significance of trust and collaboration in fostering a thriving workplace culture.

Responding rather than reacting, highlights how mindful communication enhances emotional intelligence & improves interactions.

Leaders grow by embracing new challenges, facing fears, overcoming difficult tasks, and trying new things.

A brand is more than just a logo; it's the essence of a company, encompassing its values, mission, and the emotional connections it builds.

Balancing kindness and respect with assertiveness and integrity in the workplace to create a positive and productive environment.

Success in product design hinges on cross-functional collaboration, where diverse teams work together to create exceptional products.